Receiving Your Results

Please make sure to regularly check your results by going to the web portal directly or accessing them through TigerSafe as you may not receive a phone call if you have a positive result. 

If you do receive a positive result, you will receive an email with further instructions from Global and Community Health at UHS. You may not receive a phone call. Results are released periodically through the day, with the largest numbers being released at 9:00 a.m. and 5:00 p.m. 

Those with higher risk of on-campus transmissibility (students and some personnel) will receive a phone call and email from the UHS Global and Community Health team as soon as we receive notice of your positive results and are able. Students will also be provided guidance on isolation. 

Employees: make sure your phone number is correctly listed with the University through HR Self Service so that contact tracers can reach you if needed. Students should confirm that their phone number is correct through TigerHub. Affiliates and graduate dependents may contact [email protected] to update their phone number.

If you test negative for COVID-19, the sample will display as "not detected" in the results tab of the web app or web portal. If you open the full results report in the web app or web portal, it will indicate that you have tested "negative." 

Turnaround Time 

We cannot guarantee turnaround times through the asymptomatic testing protocol. Please allow 3 business days after submitting a sample to inquire about "pending" test results. If you have a "pending" result associated with a sample in the results tab of the web app or web portal, you will receive a result.

For most people, that means same-day processing and results are not likely. Most results will be returned the following business day. Most samples dropped on Friday will not be processed until Monday.

We are unable to notify all individuals by phone if you have received a positive result. As a participant in the asymptomatic testing protocol, you are expected to check your own results regularly. 

“Pending” Results available 

The web app allows you to see whether you have a test that is pending, where you have registered and submitted a sample, but a result of that sample is not yet available. You can find these “pending” results under the “Results” tab on the bottom of the screen in the web app. If accessing results through the web portal, you will see the results tab on the left side of the screen when viewing in a web browser on a laptop or desktop computer. If viewing the web portal on a web browser on a mobile device, you'll find the results tab on the bottom of the page. 

Please allow at least 3 business days from when you submitted your sample before requesting follow-up on your results via [email protected]. Many individuals receive their results soon after emailing looking for them.

If you are seeking results that are more than 14 days old, we will not be able to provide them. Please refer to your most recent test for results.  

If you are seeking results because you have developed symptoms, you will need to be in contact with your healthcare provider for further testing and treatment, if needed. For graduate and undergraduate students, you can contact UHS at (609) 258-3141. Employees should contact their primary care provider.  

Other Testing Considerations

For more information on the contact tracing process, visit the UHS website.

To request accommodations for medical or religious reasons, send email to [email protected].

For questions about accessibility, requesting accommodations or other concerns related to the asymptomatic testing protocol, please email [email protected]