Receiving Results

Receiving Your Results

Please make sure to regularly check your results by going to the web portal directly or accessing them through TigerSafe as you may not receive a phone call if you have a positive result. 

If you do receive a positive result, you will receive an email with further instructions from Global and Community Health at UHS. You may not receive a phone call. Results are released periodically through the day, with the largest numbers being released at 9:00 a.m. and 5:00 p.m. 

Those with higher risk of on-campus transmissibility (students and some personnel) will receive a phone call and email from the UHS Global and Community Health team as soon as we receive notice of your positive results and are able. Students will also be provided guidance on isolation

Employees: make sure your phone number is correctly listed with the University through HR Self Service so that contact tracers can reach you if needed. Students should confirm that their phone number is correct through TigerHub. Affiliates and graduate dependents may contact covidtests@princeton.edu to update their phone number.

If you test negative for COVID-19, the sample will display as "not detected" in the results tab of the web app or web portal. If you open the full results report in the web app or web portal, it will indicate that you have tested "negative." 

Turnaround Time 

We cannot guarantee turnaround times through the asymptomatic testing protocol. Please allow 3 business days after submitting a sample to inquire about "pending" test results. If you have a "pending" result associated with a sample in the results tab of the web app or web portal, you will receive a result. Please advise, starting June 1st and moving forward during the summer months, results may take a bit longer than expected. 

For most people, that means same-day processing and results are not likely. Most results will be returned the following business day. Most samples dropped on Friday will not be processed until Monday.

We are unable to notify all individuals by phone if you have received a positive result. As a participant in the asymptomatic testing protocol, you are expected to check your own results regularly. 

“Pending” Results available 

The web app allows you to see whether you have a test that is pending, where you have registered and submitted a sample, but a result of that sample is not yet available. You can find these “pending” results under the “Results” tab on the bottom of the screen in the web app. If accessing results through the web portal, you will see the results tab on the left side of the screen when viewing in a web browser on a laptop or desktop computer. If viewing the web portal on a web browser on a mobile device, you'll find the results tab on the bottom of the page. 

Please allow at least 3 business days from when you submitted your sample before requesting follow-up on your results via covidtests@princeton.edu. Many individuals receive their results soon after emailing looking for them.

If you are seeking results that are more than 14 days old, we will not be able to provide them. Please refer to your most recent test for results.  

If you are seeking results because you have developed symptoms, you will need to be in contact with your healthcare provider for further testing and treatment, if needed. For graduate and undergraduate students, you can contact UHS at (609) 258-3141. Employees should contact their primary care provider.  

Other Testing Considerations

For more information on the contact tracing process, visit the UHS website.

To request accommodations for medical or religious reasons, send email to covidtests@princeton.edu.

For questions about accessibility, requesting accommodations or other concerns related to the asymptomatic testing protocol, please email covidtests@princeton.edu.

Explanation of Results from Testing Web App

Please note that due to the volume of samples we receive weekly, we will not be able to tell you why your specific test kit may have received one of the following results.

Result Appearing in App Explanation of Result Action Needed, If Any
Pending Sample has been registered, but results not yet available Please wait at least 3 business days before contacting COVIDtests@princeton.edu about your results
Result Not Available

If a sample does not receive a result in >14 days, a “pending” result will default to “Result not available.” May be due to:

  • Sample does not arrive at Lab
  • Kit scanned but no sample submitted
  • Contamination detected at collection site and sample was destroyed
  • Leakage in transit, discarded before reaching Lab

Please submit another sample on your regular testing schedule.


 
Inconclusive Click on “Inconclusive” result in web app to read the results report Please submit another sample on the next possible day. 
Defective Sample

Sample is defective and will not receive a result due to one of the following reasons:

  • Sample has no liquid in tube on arrival at the Lab
  • Insufficient quantity of liquid in tube 
  • Blue solution from cap did not get mixed thoroughly into saliva
  • Cap not properly sealed
  • Leakage from tube
  • Visual contamination (food, blood, etc.) detected at the Lab
  • Sample was too old by the time it reached the Lab
Please submit another sample on your regular testing schedule.
Not Detected
(Results report will read “Negative”)

If your result was determined through pooled sampling, you will see more information about the pooling process in the results report.

For more information about pooled sampling, please visit this CDC website

No action needed.

Continue submitting samples as per your regular testing schedule.

Positive

See more information below

You will need to enter isolation. See more information below

No Listing for Sample If the sample you submitted to a drop box does not appear in the web app, it was not properly scanned before submitting. You will not receive a result from this sample. Please submit another sample on the next possible day.

If you are seeking results because you have developed symptoms, you will need to be in contact with your healthcare provider for further testing and treatment, if needed. For graduate and undergraduate students, you can contact UHS at (609) 258-3141. Employees should contact their primary care provider.